Terms and Conditions

Effectiveness date: December 2024

1. General

The present website is owned and operated by visiting-us-guide.com which is a private company with TAX ID number 87-3720594 and its registered office at 1880 S Dairy Ashford rd, Suite 207, Houston, TX 77077 and contact email: info@visiting-us-guide.com (hereinafter, “We”, “The Company”).

The Company is not affiliated with, sponsored, or operated by the U.S. embassy or consulate and/or any governmental agency or entity.

By making payment for our services / products, you make a clear statement that you have read, accepted and agreed to be bound by these Terms and Conditions. Please read these Terms and Conditions carefully before paying for our private fee for our professional assistance services (contracting our services). In case of doubts or questions regarding these Terms and Conditions, or to know more about how they affect you, please contact our Customer Service Department via:

These Terms and Conditions explain the purchase conditions of the digital products offered on this website. (hereinafter, "the/our Services / Products").

These Terms and Conditions must be accepted by the User before placing a purchase order. Such acceptance is an express and clear statement by the User that he or she has read, understood and agrees to be bound by these Terms and Conditions.

The confirmation of the payment of our service fee automatically confers the User the status of Customer and his/her bonding with these Terms and Conditions (hereinafter, “You”, “the Customer”). We recommend the User reviews these Terms and Conditions before payment and, if you do not agree with the prices, stop browsing and leave this website.

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website. Therefore, we strongly advise to review the Terms and Conditions prior to purchase of our products.

These Terms and Conditions will always be available on this website so that the User and/or Customer can consult them at all times. Likewise, the Customer can also request a copy of the latest updated version of this Terms and Conditions at any given time.

2. Our products and services

The Company offers the possibility of acquiring a digital Guide on the process of obtaining a B1/B2 Visa for the USA, however, other possible related products/services may be offered in the future. The Guide provides complete information on the process, from the initial application to the final interview, providing the tools necessary to successfully pursue the visa.

The Company's Customer Service is always available (24 hours / 7 days a week) to answer any questions you may have about the process of acquiring and downloading the Guide. For more information, please see the “Customer Service” section of these Terms and Conditions.

Remarks:

  • The Company cannot guarantee the result (approval or denial) of the B1/B2 tourism visa application, as this is the exclusive competence of the U.S. embassy or consulate.

Please check the “Costs” and “Exclusion of liability” sections of these Terms and Conditions in connection with this section.

3. Acquisition of our products and services

To purchase our products you must be of legal age and have the legal capacity to enter into contracts, in accordance with the applicable laws and regulations of your country of birth and/or residence.

To purchase our Products you must complete the purchase form including all the required information.

Remarks:

  • In the event that you are acting in the name and on behalf of a third party, the User warrants to the Company that you have the applicant's authorization to carry out the purchase application on its behalf.

For more information on the processing that the Company carries out of the User and/or Customer's personal information, you can consult our Privacy Policy.

Once the purchase form is completed, payment must be made. On the payment page, you will be informed of:

  • (i) the costs of the product
  • (ii) the costs of the ancillary services which may be offered by the Company.
  • (iii) the available payment methods, such as:
    • Payment card.
    • Cash Payment.
    • Instant payment method.
    • Bank transfer.
    Please check the “Refund Policy” section of these Terms and Conditions for further information.

Remarks:

  • If you detect an undue or unacknowledged charge in your card, contact our 24/7 Customer Service so we can help you.
  • Once made available (via email and/or download button) and downloaded by the Customer, the Customer cannot request the cancellation of the digital product and therefore its payment will not be refundable.

For more information, check the sections “Withdrawal Rights” and “Refund Policy” down below of these Terms and Conditions.

If you have any questions or concerns about our services / products before confirming the payment of our service fee, please contact our Customer Service.

4. Product delivery

Once the Company can confirm the product has been paid for and/or the payment has been authorized, depending on the payment method selected by the User (Customer), the product will be sent to the email account indicated by the customer in the purchase form. Likewise, once payment has been made, the product will be made available to the customer and can be immediately downloaded by clicking on the “download” button.

Remarks:

  • If the charge has been authorized, you will receive a payment confirmation email both from the Merchant of Record and from its payment service provider. If the charge has not been authorized by your bank, the Company reserves the right not to deliver the product / service requested. In this regard, please note that:
    • If your credit or debit card has been blocked, rejected, or has expired, it will not be possible to charge the costs. For any financial problem that you may have, you should contact your bank.
    • Credit cards are subject to controls and authorizations by the issuing bank. In such cases, we recommend that you contact your bank in order to confirm the legitimacy of our charge. If said entity does not authorize the charge sought, the Company will not provide its professional assistance services and will not assume any type of responsibility in this regard.
  • If you have checked your bank account and the charge of our services fee appears, but you have not received the confirmation email, please contact our Customer Service via Contact form or email: info@visiting-us-guide.com so we can help you.
  • Similarly, if you detect an error in the charge made by our Company, do not hesitate to contact our Customer Service to regularize the situation.

The Company reserves the right to cancel, at its sole discretion, the provision of the assistance services if certain circumstances, beyond your control and beyond what is reasonably expected of us as intermediary, and that prevent or difficult the provision of the services, take place. For more information, see the section “Cancellation of Services / Products”.

5. Costs

  • On the homepage of this website and/or on the payment page, the methods that are allowed for making the payment of our products / services. Do not try to make a different payment or using methods/platforms other than those expressly indicated. If you do, the Company will not assume any responsibility for any loss of money or damage that may arise from such action.
  • The price of our products / services can be updated at any time, without the need for prior notice to you and the change will be effective immediately, at the time they are published on this website. However, the changes will not be retroactive: the Customer who purchased our products / services prior to the price change will not be affected by said change.
  • The price of our products / service may vary depending on the country from which the purchase is made and, in addition, depending on the current exchange rate of the local currency in which the Customer wishes to make the payment and/or the fees that may be applied by the bank issuing the debit/credit card used to make the payment of the private service fee. This amount will be displayed on the payment page of our website, including applicable taxes.
  • If you do not agree with our products / services price, you should not enter your payment information. If you do, you acknowledge and confirm that:
    • You have been informed and agree with our products / services price.
    • You are the owner or legitimate holder of the credit or debit card that you have entered to pay the aforementioned costs. Therefore, the Company will not assume any responsibility in this regard, since such circumstances are beyond the reasonable control of the Company. However, if necessary, the Company will cooperate with the Customer, the Customer’s bank and/or the judicial and/or police authorities for the detection and/or investigation of fraudulent operations that are related to the card used to pay the costs of our products / services.

Remarks:

  • The Company will not assume any responsibility for the taxes or surcharges due to the currency exchange rate imposed by the issuing bank of the debit or credit card used to make the payment and no compensation or refund will be provided to the Customer for such circumstances.
  • The Company reserves the right to make, on some occasions, special offers and/or discounts on its products / services. The Customer will benefit from the offer and/or discount only if he/she accepts the promotion notice. All special offers and/or discounts will be marked as such on the website and on the page of payment. If they are not marked as such, the Company will not assume any responsibility towards the User and/or Customer in case of obvious errors. We recommend that you read the special conditions of the offers and/or discounts before accepting the promotion notice and/or confirming the payment of the costs of the selected product / service.
  • The Company reserves the right to suspend, either temporarily or permanently, the offers and/or discounts on its products / services and/or modify its particular conditions, extend the term of the same and/or immediately exclude a User of these advantages, at their discretion and without prior notice, in the event of detecting any anomaly, abuse or unethical behavior of the User.

8. Merchant of Record

Payments through this website will be made in favor of Blue Korp Op Services LLC, with TAX ID number 87-3720594, registered in, with tax address at 1880 S Dairy Ashford rd, Suite 207, Houston, TX 77077 and contact email info@visiting-us-guide.com (the “Merchant of Record”).

Payments through this website will be managed by the payment service provider of the Merchant of Record.

The Merchant of Record as well as the payment service provider has established the maximum security measures to guarantee the reliability and security of communications and interactions between the User and/or Customer and this website. In this sense, it must be denoted that the credit or debit card information used for payment is transmitted directly through a secure connection to the information systems of the Company's payment service provider/s. Consequently, the Company does not store the complete information of the credit or debit card used for payment, but only a few digits in order to identify the transaction.

To request an invoice for the assistance services charges, please contact our Customer Service through these means:

In this sense, the Customer authorizes the Merchant of Record to send the requested invoice preferably in electronic format, unless the Customer expressly indicates to our Customer Service that it would prefer to receive the invoice in paper format, to the postal address indicated by the Customer.

9. Technical means to correct errors

Before proceeding to the payment page of our service fee, you will have the opportunity to review all the data and personal information that you have provided in your purchase form and to make changes if necessary. It is very important that you ensure that the information completed is true, up-to-date, and complete for the correct delivery of the acquired product / service.

10. Purchase cancellation / Withdrawal Rights

In accordance with applicable laws and regulations, the User/Customer is hereby informed that the right of withdrawal does not apply, considering the products offered are digital in nature and are automatically consumed by the User/Customer at the time of download. Therefore, once the product has been downloaded, the User/Client cannot request cancellation of the purchase.

11. Refund Policy

In accordance with the “Withdrawal Rights” section, no refunds will be offered for the products purchased by the User/Client.

12. Exclusion of liability

In accordance with the information provided in these Terms and Conditions, the responsibility of the Company is limited to the delivery of the purchased product/service when the necessary conditions for this are met.

The Company will not assume any type of responsibility and will not award any reimbursement for the following circumstances (by way of example but not limited to):

  • Delays in the delivery of the product / provision of the service when said delay is due to circumstances beyond the Company's control and/or beyond its control.
  • Approval or denial of the B1/B2 and Canada visa application by the U.S. embassy or consulate and the Government of Canada, for any reason.

13. Applicable law and jurisdiction

These Terms and Conditions have been created and will be governed by the applicable laws and regulations in force in Spain.

In case of any controversy or disagreement that may arise or be related between the User and/or Customer and the Company by these Terms and Conditions, it will be subject to the non-exclusive jurisdiction of the courts and/or competent courts of the place of residence of the User and/or Customer.

The nullity, total or partial, of any of the clauses of these Terms and Conditions will not affect the validity of the other provisions.

The decision by the Company not to exercise any right provided or derived from these Terms and Conditions shall not be construed under any circumstances as a waiver of said right, unless the Company expressly rejects it in writing or there is a prescription legal action that corresponds in each case according to applicable laws and regulations.

14. Customer Service

A Customer Service is available 24/7 to facilitate communication between you and the Company, which can be contacted via:

Customer Service will respond to questions, suggestions and/or complaints related to the acquisition of products/services.

In order to properly identify your Customer file in our information systems and confirm that you are or have been, effectively, a Customer of the Company, as well as for reasons of security and confidentiality of personal data; before proceeding to attend and respond to the request made, the Customer Service agents may ask you:

  • Customer ID (Order Code), this is the number that was provided to you with the payment confirmation email of our professional services rate; and/or
  • Your identification data.

The communications of each Customer are carefully reviewed, individually, so an attempt will be made to respond in the shortest possible time and, in any case, within the period established by the applicable laws and applicable regulations.

For information on how the Company processes personal data and/or information you have provided during the call to verify your identity as our Customer, you may refer to our Privacy Policy.